Refund & Return Policy

Company Name: MARSHALL WEAR LTD
Registered Address: 10 Elm Tree Avenue, Bradford, Bradford, West Yorkshire, United Kingdom, BD6 1PU
Website: https://marshallwear.net
Email: payment@marshallwear.net
Phone: +44 7537 997730

1. Overview

At MARSHALL WEAR LTD (“we”, “our”, “us”), we strive to ensure customer satisfaction with every purchase. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted for our jewelry products.

2. Return Eligibility

You may request a return if the following conditions are met:

• The request is made within 14 days of delivery

• The item is unused, unworn, and in its original condition

• The item is returned in its original packaging

• Proof of purchase (order confirmation or receipt) is provided

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale

• Gift cards

• Personalized or custom-made products

• Earrings (for hygiene reasons, unless defective or damaged upon arrival)

4. Return Process

To initiate a return:

1. Contact us at payment@marshallwear.net with your order number and reason for return

2. Wait for return authorization and instructions

3. Ship the item to the provided return address

Important: Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable, unless required by law

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

• Processing time may vary depending on your payment provider

We reserve the right to deduct any applicable fees (e.g., restocking fees if applicable).

7. Exchanges

We offer exchanges only for:

• Defective items

• Damaged items

• Incorrect items received

If you need an exchange, please contact us within 48 hours of receiving your order.

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Contact us within 48 hours of delivery

• Provide photos or videos as evidence

We will offer a replacement, exchange, or full refund at no additional cost.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again

• Contact your credit card provider

• Contact your bank

If the issue persists, please contact us at payment@marshallwear.net

10. Order Cancellation

• Orders can be canceled within 12 hours of placement

• Once the order has been processed or shipped, cancellation may not be possible

11. Fraud Prevention

We reserve the right to refuse refunds or returns in cases of:

• Suspected fraud or abuse

• Excessive return activity

• Violation of our Terms of Service

12. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: payment@marshallwear.net
Phone: +44 7537 997730
Address: 10 Elm Tree Avenue, Bradford, Bradford, West Yorkshire, United Kingdom, BD6 1PU

By placing an order on our website, you agree to this Refund & Return Policy.