Shipping & Order FAQ’s

Company Name: MARSHALL WEAR LTD
Website: https://marshallwear.net
Email: payment@marshallwear.net
Phone: +44 7537 997730

1. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is confirmed. Please note that orders are not processed on weekends or public holidays.

2. How long does shipping take?

Estimated delivery times:

• United Kingdom: 5–10 business days

• United States & Canada: 7–15 business days

• Europe: 7–12 business days

• Australia & International: 10–20 business days

Delivery times may vary due to customs, carrier delays, or peak seasons.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment status.

If you have not received tracking details, please contact us at payment@marshallwear.net.

4. Do you ship internationally?

Yes, we ship to most countries worldwide. If you are unsure whether we ship to your location, please contact us before placing your order.

5. How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order value.

We may occasionally offer free shipping promotions.

6. Will I have to pay customs duties or taxes?

For international orders:

• Customs duties, taxes, and import fees may apply

• These charges are the responsibility of the customer

We recommend checking with your local customs office for more information.

7. Can I change or cancel my order?

• Orders can be modified or canceled within 12 hours of placement

• After this period, orders may already be processed or shipped and cannot be changed

Please contact us as soon as possible if you need assistance.

8. What happens if I entered the wrong shipping address?

If you entered an incorrect address:

• Contact us immediately at payment@marshallwear.net

• If the order has not yet shipped, we will update it

If the order has already been shipped, we are not responsible for delivery issues caused by incorrect information.

9. My package is delayed. What should I do?

Delays can occur due to:

• Customs inspections

• Courier service issues

• Weather or peak season demand

If your order is significantly delayed, please contact us and we will assist you.

10. What if my package is lost or marked as delivered but I didn’t receive it?

• Please check with neighbors or your local courier first

• If still not found, contact us

While we are not responsible for packages marked as delivered, we will assist in investigating the issue.

11. Can my order be shipped in multiple packages?

Yes. In some cases, items may be shipped separately depending on stock availability or warehouse location.

You will receive separate tracking information if this occurs.

12. What payment methods do you accept?

We accept secure payments via trusted third-party providers such as:

• Credit/Debit Cards

• Other supported online payment methods

All transactions are encrypted and securely processed.

13. Do you offer order confirmations?

Yes. After placing your order, you will receive a confirmation email with your order details.

If you do not receive it, please check your spam folder or contact us.

14. Who can I contact for help?

If you have any questions regarding your order or shipping, please contact us:

Email: payment@marshallwear.net
Phone: +44 7537 997730

We are committed to providing you with a smooth and reliable shopping experience.